Privacy Policy
Effective Date: September 23, 2025
Introduction
Your privacy is of the utmost importance. This policy explains how Mark, a professionally qualified Counsellor, collects, uses, stores, and protects your personal information. All services are delivered with respect, confidentiality, and in line with professional ethical standards.
By engaging with Mark’s counselling or forensic services, you agree to the terms outlined in this Privacy Policy.
Information Collected
In the course of providing counselling, forensic assessments, or related services, Mark may collect:
● Personal details (e.g., name, email, phone number, date of birth).
● Contact information (for appointment scheduling and communication).
● Sensitive health information (e.g., history of trauma, mental health concerns, family/domestic violence, substance use, risk assessments).
● Payment and billing details (to process fees and insurance rebates).
● Professional or legal information relevant to forensic assessments and reports.
How Information is Used
Your information is used only for purposes directly related to the provision of professional counselling and forensic services, including:
● Booking and managing appointments.
● Developing tailored treatment plans.
● Providing counselling, therapy, and assessment services.
● Maintaining accurate clinical and forensic records.
● Preparing reports or assessments (where consent is given or legally required).
● Processing payments and insurance claims.
● Responding to enquiries and communication.
Confidentiality & Disclosure
Mark respects your privacy and ensures that all personal information is treated as strictly confidential. Information will not be shared with third parties unless:
● You provide written consent to share specific information.
● Disclosure is required by law (e.g., court orders, mandatory reporting obligations).
● There is a serious risk of harm to you or others, and disclosure is necessary to protect safety.
Data Storage & Security
● All personal and clinical information is stored securely, whether in electronic or physical form.
● Reasonable steps are taken to protect your data from unauthorised access, alteration, or misuse.
● Email communication and online contact forms are protected with standard security measures, but please note that no system is completely risk-free.
Your Rights
You have the right to:
● Access the personal information held about you.
● Request correction of inaccurate or incomplete information.
● Withdraw consent to the use of your information (unless required by law or professional obligations).
● Raise concerns or complaints about how your data is handled.
To exercise these rights, please contact Mark directly via email: mark@justex.com.au
Third-Party Services
Where health insurance rebates, professional associations, or legal reporting are involved, some information may be shared with third parties strictly for service delivery. These third parties are also bound by confidentiality and data protection obligations.
Retention of Records
● Client records are retained for the minimum period required by Australian law and professional guidelines.
● After this period, records are securely destroyed or permanently anonymised.
Website & Digital Privacy
● If you use the website contact form, your name, email, and message will be collected for communication purposes.
● The website may use standard cookies or analytics tools to improve user experience.
● No personal information is shared for marketing or commercial purposes.
Policy Updates
This Privacy Policy may be updated from time to time to reflect legal, regulatory, or service changes. The most current version will always be available on the website.
Contact
If you have questions or concerns about this Privacy Policy or the handling of your personal information, please contact:
Mark – Justex Counselling & Forensic Services Email: mark@justex.com.au